PRIVACY POLICY

Last updated April 20th, 2025

1. Introduction

At Custom Made Business Setup ("CMB," "we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [www.custommadebusiness.ae] or engage with our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, preferred method of contact, company details, and any other information you voluntarily provide through forms or direct communication.
Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, time spent on pages, and other browsing behavior.
Communication Data: Records of your correspondence with us, including inquiries made via email, WhatsApp, website forms, or other communication channels.
Legal Documentation: When facilitating business setup, we may collect identification documents, business registration information, and other documentation required by regulatory authorities.

3. How We Use Your Information

We use your information to:

Provide, manage, and deliver our business setup services
Respond to your inquiries and requests
Communicate with you according to your preferred contact method
Process your applications and documentation for business registration
Improve our website and service offerings
Send relevant updates about our services and offerings (with your consent)
Comply with legal obligations and regulatory requirements in the UAE
Detect and prevent fraudulent activities

4. Legal Basis for Processing

We process your personal information based on:

Your consent
The necessity to perform a contract with you
Our legitimate business interests
Compliance with legal obligations under UAE law

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Government authorities and regulatory bodies in the UAE (to fulfill legal requirements)
Service providers and consultants who support our operations (under confidentiality obligations)
Banks, free zone authorities, or relevant third parties when required for your business setup process
Legal advisors and auditors as necessary

All information shared is strictly on a need-to-know basis to complete your requested services.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Secure network infrastructure
Regular security assessments
Restricted access to personal information

Despite our efforts, no system can guarantee absolute security. We encourage you to take precautions when sharing sensitive information online.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate information
Request deletion of your personal information (subject to legal and regulatory obligations)
Object to or restrict our use of your personal information
Withdraw consent to marketing communications at any time
Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us at [Insert Contact Email Address].

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us:

Remember your preferences
Understand user behavior and improve our website performance
Customize content based on your interests
Analyze website traffic and usage patterns

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our site.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

13. Questions

If you have any questions about this Privacy Policy, please contact us at info@custommadebusiness.ae